All orders are processed in our showroom and depo between Cape Town and Istanbul.
Each towel / blanket / throw or robe comes with a canvas / drawstring protection bag
Usual delivery can take up to three days, if orders are placed on a Friday dispatch will happen the following Monday, We use a local Courier service and all your shipments are dispatched from our showroom in Cape Town, we get notifications when your shipment has been delivered and everything goes through our Waybill. We have also teamed up with Mielie Mailers to provide a plastic free approach to our shipping bags. They are compostable mailing bags made from corn.
For International orders we do not except returns or customs delays and extra prices that customs endure / please allow two weeks delivery time from Turkey. You will be provided with a tracking number and URL to track your order. All orders are sent via PTT and TURPEX. Please allow two weeks travel time
We will email you if there is an expected delay.
Terms and conditions with orders :
Returns can only happen 14 days after purchase and we do not cover redelivery costs
Returns can only be accepted if the towel / accessory has not been used and is returned in its original state
Working alongside artisans and restoring craftmanship, ensuring that our small team of weavers are looked after. All of our summah essentials are made by female-owned businesses
Created to last, we source sustainable materials, using the highest quality organic certified Turkish cotton & OEKO-TEX cotton, deadstock fabrics and natural fibres
WORK IN PROGRESS
We're not perfect, but we're working really hard, constantly researching and trying to do better.